Check out these FAQs to get answers about our steam cleaning process, team, and more!
At Hart’s Steam Cleaning, we know that inviting a cleaning company into your space comes with a lot of questions and concerns, but we’re here to help you get answers. From how steam cleaning works to what surfaces we can assist with, these FAQs provide answers to questions we hear a lot from our customers.
Hidden
What cleaning services do you offer?
We offer comprehensive floor cleaning services and textile care. You can turn to us for carpet cleaning, tile and grout cleaning, upholstery cleaning, wood floor cleaning, and specialized area rug cleaning for both commercial and residential properties.
How do I request a quote or schedule a service?
You can call us at (512) 653-3392, fill out our website contact form, or use our online booking system.
Do you use non-toxic cleaning solutions?
Yes, we prioritize safety in our services and use eco-friendly products that are safe even around pets and children. We offer deep, effective cleaning without leaving behind harsh chemical residue.
Are you licensed and insured?
Absolutely. We maintain full insurance and licensure to ensure your property is protected while we are on the premises.
What should I do to prepare for a floor cleaning service?
We recommend ensuring any small items, toys, and breakables are picked up/out of the way. It’s also a good idea to vacuum prior to a service so that any loose debris is removed, but our team will perform an assessment before getting started.
Do you offer commercial services?
Yes, we offer professional services for a wide range of properties, including offices and retail spaces. Our team is also happy to work with you to schedule services around peak business hours and on a routine schedule to ensure your space stays clean and inviting.
How do you clean carpets?
We use hot water extraction, which is also known as steam cleaning. This method is what is recommended by most carpet manufacturers, since it is able to reach deep into carpet fibers to remove contaminants.
How long does it take carpets to dry after a service?
The average drying time is between 4 and 8 hours, depending on the type of carpet and airflow in the room. You can use ceiling fans or run the HVAC system to help speed the process.
Will your services help with pet odors and stains?
Yes, we offer specialized service for pet-related problems, using a deep cleaning method along with odor neutralizers to eliminate the odors at the source, not just mask them.
What is the ideal schedule for carpet cleaning?
For the average household, we recommend cleaning every 12 months. Areas that see a lot of traffic, or households with children or pets, may benefit from more frequent cleaning.
Do you offer grout sealing services?
Yes, we can deep clean the tile and apply a professional-grade sealer to the grout lines to help prevent future staining.
Do you clean tile in kitchens or bathrooms?
Yes, we can clean the tile and grout in kitchens, bathrooms, entryways, and other tiled areas of your home or business.
How long is a typical tile cleaning service?
The timeline will depend on the size of the area. In general, we can complete an average residential tile cleaning service in 1.5 to 3 hours.
Will the tile cleaning process damage my baseboards?
No, we use specialized tools to keep the high-pressure water contained, ensuring your walls, baseboards, and cabinets stay dry and protected.
What kinds of furniture do you clean?
We offer cleaning services for upholstered furniture like sofas, sectionals, loveseats, recliners, ottomans, and dining room chairs.
Is steam cleaning safe for all types of upholstery?
Our team performs a careful inspection prior to starting a service to ensure they use the appropriate method, and we can adjust our settings to accommodate more delicate materials if needed.
How long will it take my furniture to dry?
That depends on the type of furniture. Upholstery tends to take longer than carpet, but you can expect it to be dry within 6 to 12 hours.